Refund policy.

Try before you pay

Every paid plan starts with a 14-day free trial with no payment details required, so a charge only ever happens after you've actively chosen to subscribe.

First charge, full refund

If you subscribe and change your mind, we'll refund your first payment in full, monthly or annual, if you ask within 14 days of the charge. No questions, no retention flow. Email hello@orangevector.io from the address used at checkout.

Renewals and cancellation

• Cancelling is self-serve and stops the next renewal. You keep paid features until the end of the period you've paid for.
• Renewal charges are generally not refunded, but if a renewal went through when you clearly weren't using Sincere anymore, contact us. We'd rather refund than argue.
• If we materially break the service during a paid period and can't fix it promptly, you get a pro-rata refund for the unusable time.

How refunds are processed

Payments and refunds are processed by Paddle, our merchant of record. Refunds go back to the original payment method, typically within 5–10 business days depending on your bank. Nothing in this policy limits statutory rights that apply in your country.